When I called to place the order i specifically asked what came in the fried rice and I was told peas, carrots, and eggs. Very disappointed with our meal, we had 2 orders of crab cheese wontons, and 2 orders of sesame chicken and fried rice. instead we were forced to call 4 times and request a refund multiple times before action was finally taken. If they were not going to get the items out timely, we should have been told that upfront and given a chance to cancel the missing items. Again, I understand it is busy- but when a restaurant makes a mistake it should not be a punishment for the customer. Instead we were told numerous times it wasnt the restaurants fault because they were busy and just didnt have time to fix the mistake. The staff was very short on apologies and lacked understanding of how to correct an issue. So, half our meal was 3.5 hours late, and were given $20 cash instead of a proper refund. At 910pm the food was delivered and we received a call from Chef Chen saying that instead of just refunding the items they would just have the driver leave the missing items and $20 and call it even. A refund of $20.19 was offered to offset the items we had not yet received. I had to ask numerous times for a refund before one was finally agreed to. At this point, we have no desire to order again in the future, the food was no longer needed and we had to change meal plans for half the family. Insisting on the order being delivered and offering a 15% discount on a future order. This is when we have officially become frustrated and finally ask for a cancellation or a refund of the missing items. Chef Chen never bothered to reach out to us, we had to call them each time. As of this time, it was more than 3 hours after we had ordered. But when I called for a 4th time at 9PM and was told again, the order was going to be delivered shortly, I finally got frustrated. Its the holidays, people are busy- we get it. We called again at 834PM and were told the same thing. Ok, we were understanding and said that was fine. We called them again at 735PM and they advised they were making the second half of the order having it delivered. We received a promise they would call us with an update shortly. The manager immediately claims to call the driver to have him come back with the second half of our order. No big deal- it happens- so we call and report the oversight. Unfortunately, they forgot half of the order. We ordered at 545PM and the food arrived at approximately 7PM, incredibly reasonable turn around. I understand its the holidays during a pandemic, but the customer service issue we encountered went beyond that. Don’t like making reviews but I honestly could not eat any of it.Terrible customer service, if they forget part of your order they do not care. Egg rolls were gross and also undercooked. Also came with no carrots or pineapple like everywhere else but instead the crunchy things that usually come with soup. Everything was bad! Fried rice was bland and had no veggies, chicken is questionable and I think undercooked cause not one piece was crispy. "First time trying this place so I played it safe and ordered sweet n sour chicken, a chicken egg roll, and their veg egg rolls. Stop driving by and give the take out a try! Again, I recommend the large combo fried rice to start, my litmus test for any Chinese food." It's just an older location with great eats. Everything else I have ordered has been really good too people are friendly, food is fresh and clean, reasonably priced and very consistent. "There is nothing impressive about the outside of this place but for the last 7 years, there amazing Combination Fried Rice has stayed the same. I hope China Lake never stops serving their food." They have nice portions, and they always get the order right. The food is excellent, the way I remember Chinese food growing up in the sixties. China Lake has changed hands several times over the years, but we still love it. "We have been getting take-out from China Lake for years, ever since we moved to Rowlett. I am excited to try the rest of the menu" "First time trying this restaurant, the food was great! We had orange chicken and the treasure plate and they were soo good.
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